Privacy Policy

FlyTravelDirect.com values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or use our website, submit an enquiry, make a booking, communicate with our team, or use any of our travel-related services (collectively, the "Services"). By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

DATA WE COLLECT

We may collect personal information from you when you use our website or interact with FlyTravelDirect.com. Personal information means information that can identify you directly or can reasonably be associated with you. Depending on how you use our Services, we may collect the following types of information:

Details You Give Us:

When you make an enquiry, request a quote, complete a booking, contact our customer support team, or otherwise interact with us, you may provide information such as your name, email address, telephone number, billing or payment details, travel preferences, and other information necessary to arrange your requested travel services.

We may also automatically collect certain information when you visit or use our website, including:

• Usage information, such as the pages you visit, links you click, the duration of your visit, search activity, referring pages, and other interactions with our website.
• Location information, such as approximate location information that may be derived from your IP address or other technical information, where permitted by applicable law.
• Device and browser information, including your device type, operating system, browser type, IP address, screen resolution, and other technical information used to access our website.
• Mobile Device Information: If you access our Services through a mobile device, we may collect information such as the device type, operating system, mobile network information, and unique device identifiers where permitted.

HOW WE USE YOUR INFORMATION

We use your personal information to provide, manage, improve, and secure our website and travel services, process bookings and enquiries, communicate with you, and comply with our legal and regulatory obligations. We aim to collect and use only the information that is reasonably necessary for these purposes.

We may use the personal information we collect for the following purposes:

• Process Bookings and Enquiries: To arrange your requested holidays, flights, accommodation, transfers, activities, and other travel services, and to provide you with relevant booking information.
• Communicate With You: To send booking confirmations, travel updates, service notifications, important changes, and other communications relating to your enquiry or booking.
• Offer Customer Support: To respond to your questions, requests, complaints, and support requirements and to provide assistance before, during, or after your trip.
• Improve Our Services: To understand how visitors use our website, identify technical issues, improve website performance, and develop better travel products and services.
• Marketing Communications: Where permitted by applicable law and where appropriate, we may use your contact information to send information about travel offers, promotions, and services that may be relevant to you. You may opt out of marketing communications at any time.

HOW WE SHARE INFORMATION

We may share your personal information with trusted service providers, travel partners, payment providers, technology providers, and other parties where necessary to provide the Services you request. We may also disclose information where required by law, to protect our legal rights, prevent fraud or misuse, or as part of a corporate transaction.

Travel and Service Providers: We may share relevant booking information with airlines, hotels, transfer companies, tour operators, activity providers, payment processors, and other travel suppliers involved in fulfilling your booking. Only information reasonably required to provide the requested service will be shared.

Analytics and Technology Providers: We may use trusted analytics and technology services to understand website traffic, monitor performance, identify technical issues, and improve the overall user experience. These services may collect information such as device details, browsing activity, and usage patterns in accordance with their respective privacy policies.

• Google Analytics: We may use Google Analytics to understand how visitors use our website, measure website performance, and improve our content and services. The information collected may include website usage data, device information, and approximate location information.
• Marketing and Communication Services: We may use trusted third-party platforms to manage customer communications, send service-related messages, and, where permitted, deliver relevant marketing communications. These providers process information only as necessary to provide their services to us.
• Corporate Structure: We may disclose or transfer relevant information in connection with a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or other corporate transaction involving FlyTravelDirect.com or its business, where legally permitted.